Towards Optimisation customer privacy notice

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Our contact details

towardsoptimisation@gmail.com

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What information we collect, use, and why

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We collect or use the following information to provide services and goods, including delivery:

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• Names and contact details

• Addresses

• Purchase or account history

• Payment details (including card or bank information for transfers and direct debits)

• Account information

• Information relating to compliments or complaints

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We collect or use the following information for the operation of customer accounts and guarantees:

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• Names and contact details

• Addresses

• Payment details (including card or bank information for transfers and direct debits)

• Purchase history

• Account information, including registration details

• Information used for security purposes

• Marketing preferences

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• We collect or use the following information for service updates or marketing purposes:

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• Names and contact details

• Addresses

• Marketing preferences

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We collect or use the following information to comply with legal requirements:

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• Financial transaction information

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Lawful bases

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Our lawful bases for collecting or using personal information to provide services and goods are:

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• Consent

• Contract

• Legitimate interest:

• • To grow our business

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Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

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• Consent

• Contract

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Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

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• Consent

• Contract

• Legitimate interest:

• • To grow our business

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Our lawful bases for collecting or using personal information for legal requirements are:

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• Contract

• Legal obligation

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Where we get personal information from

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• People directly

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How long we keep information

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• We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

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• When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

• For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

• In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

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Who we share information with

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Data processors

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Wix

This data processor does the following activities for us: Host our website

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Other organisations

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• Professional or legal advisors

• Financial or fraud investigation authorities

• Organisations we’re legally obliged to share personal information with

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Sharing information outside the UK

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Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

Please contact us for more information.

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Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

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Your data protection rights

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Under data protection law, you have rights including:

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• Your right of access - You have the right to ask us for copies of your personal data.

• Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

• Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

• Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

• You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

• To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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How to complain

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If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

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The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

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Last updated

30 April 2024

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